Effective Date: 01-03-2025
Thank you for using Zaika. We strive to ensure a smooth and satisfying experience for every order. However, we understand that sometimes things don’t go as planned. Please read our refund policy carefully to understand your rights and responsibilities.
Refunds may be considered in the following cases:
The order was not delivered.
The food received was incorrect, missing, or spoiled.
The order was canceled by the restaurant or delivery partner.
You were charged incorrectly due to a technical issue.
Refunds will not be issued in these cases:
Change of mind after placing the order.
Delays caused by traffic, weather, or peak times.
Wrong delivery address entered by the user.
Partial consumption of the order before the complaint.
You must submit your refund request within 24 hours of order completion. Requests made after this timeframe may not be eligible for review.
To request a refund, please:
Open the Order History in the app.
Select the order in question.
Tap "Report a Problem" and choose the appropriate issue.
Provide photos or details if necessary.
Alternatively, you may contact our support team at:
📧 info@zaika.ltd
Once your refund request is reviewed and approved:
Wallet refunds: within 1-2 hours.
Bank/Card refunds: 3-7 business days.
UPI refunds: up to 3 business days.
Refund approvals are at the discretion of Zaika based on evidence and circumstances.
Repeated or fraudulent claims may lead to account suspension.
If you have any questions about this policy, feel free to contact our customer support team anytime.
