Effective Date: 01-03-2025
At Zaika, we are committed to delivering your food hot, fresh, and on time. This Shipping Policy explains how we handle delivery of orders placed through our app.
We currently offer delivery in the following areas:
[List of cities/neighborhoods or “Check coverage in the app”]
Delivery is based on restaurant service zones and distance limits.
📲 You can check availability by entering your delivery address in the app.
Average delivery time: 30 to 60 minutes
Actual delivery time may vary based on:
Restaurant preparation time
Traffic and weather conditions
Order volume during peak hours
You will receive real-time updates and can track your delivery live in the app.
Delivery charges vary by:
Distance from the restaurant
Peak hours or weather conditions
Applicable charges will be displayed before checkout.
Some restaurants may offer free delivery based on promotions or minimum order value.
Deliveries may fail in the following scenarios:
Incorrect or incomplete address
Customer unavailable at the delivery location
Inaccessible location (e.g., gated communities without access)
In such cases:
The order may be canceled without a refund.
Re-delivery is not guaranteed and subject to additional charges.
For your safety and convenience, we support contactless delivery. Choose "Leave at Door" during checkout and ensure clear delivery instructions are provided.
You can pre-order meals for a specific time slot. Scheduled deliveries are subject to restaurant availability and may be rescheduled in case of delays.
If you experience any problems with your delivery:
Open the app and go to Order History
Tap “Report an Issue” for the specific order
Or contact our support team:
📧 [info@zaika.ltd]
We may update our delivery policy from time to time. Any changes will be posted on this page with the updated effective date.
